I turned in 3 library books at one time 3 weeks ago. I got an email stating that one of them was overdue and I was being charged $.25/day. Long story short, after being told that if the book could not be found I'd have to pay a $7 replacement fee, I was transferred to the circulation manager. I relayed what happened and told her I didn't think it was fair to be charged for a book I returned. She asked if I was sure I had in fact returned it and I confirmed I had. I stayed very positive and friendly and told her that if I found it at a garage sale I'd donate it to the library. She laughed and said she'd waive the fee and "clear my record"!
I have to laugh at myself. I ordered a new mannequin head and some other beauty supply products for my hair business at home. Clinton sent me a text telling me they'd arrived. I couldn't wait to get home. Then, my coworker (who's also an esthetician) brought me some products to start using and I couldn't wait to try them tonight.
When I got home from work and saw all of my goodies in one place, I couldn't help but squeal for joy!! I ran into Clinton's study and with a huge grin on my face shouted, "It's like it's Christmas!". I'm in Product Heaven!!
7 months ago